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Return Policy 

BMTV LLC Return Policy

Effective Date: 07/05/2024

At BMTV LLC, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy for details on how to return an item.

1. Eligibility for Returns

  • Timeframe: You have 30 calendar days from the date you received the item to initiate a return.

  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Receipt: A proof of purchase or receipt is required to complete your return.

2. Non-Returnable Items

Certain types of items are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary goods (e.g., personal care items)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [info@bmtvllc.com] to request a return authorization.

  2. Packaging: Securely package the item, including all original packaging materials and any accessories or documentation that came with the product.

  3. Shipping: Contact BMTV LLC  For Return Address In Your Area.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@bmtvllc.com and send your item to the return address provided above.

6. Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Reimbursement: If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@bmtvllc.com with details of the product and the defect. We will provide further instructions on how to return the item.

8. Contact Us

If you have any questions on how to return your item to us, please contact us at:

Email: info@bmtvllc.com Phone: 1-424-375-9858 

We appreciate your business and aim to resolve any issues promptly and fairly.

Thank you for shopping with BMTV LLC!

Let's Chat

Address

 Cypress, CA 90630

Phone

1-424-375-9858

Email

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